Good customer service is the provision of service to customers that is simple, friendly and enjoyable. It relates not just to external customers but includes internal staff members and other stakeholders you interact with.
Developing great customer service skills will not only help the organization through improved trust, reputation and happy customers but will also help with your own job satisfaction and career success.
By the end of the module, learners will be able to:
- Customer needs vs expectations
- General customer service principles
Cost Per Module (Includes Custom Branding)
0 – 1000 Staff – $ 1,400 Per Module
1000 to 5000 Staff – $ 1,800 Per Module
5000 Plus Staff – $ 2,400 Per Module
The Benefits of Mybrand Courses?
1. Companies can now have their own branded eLearning content.
2. Scripts are written by subject experts and flexible to add custom information or images specific to your business or industry.
3. Cost-effective and no ongoing licence fees.
4. Using voice and interactivity compared to reading text & power-point slides will reduce the time to train and greatly improve retention and comprehension of the subject matter.
We can also create your company inductions as part of your personally branded suite of eLearning modules.