Click the play button to view a sample of this module.

Module Description

This module explores why customers complain, and how important complaints are for business improvement, including tips for confident and consistent resolution of customer concerns.

By the end of this module, you will be able to understand:

  1. The importance of responding well to customer complains
  2. How to respond to customer concerns confidently and consistently

Cost Per Module (Includes Custom Branding)

0 – 1000 Staff – $ 1,400 Per Module

1000 to 5000 Staff – $ 1,800 Per Module

5000 Plus Staff – $ 2,400 Per Module

The Benefits of Mybrand Courses?

1. Companies can now have their own branded eLearning content.

2. Scripts are written by subject experts and flexible to add custom information or images specific to your business or industry.

3. Cost-effective and no ongoing licence fees.

4. Using voice and interactivity compared to reading text & power-point slides will reduce the time to train and greatly improve retention and comprehension of the subject matter.

We can also create your company inductions as part of your personally branded suite of eLearning modules.